How we manage your Privacy and Complaints

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We do not pass on data to third parties. We maintain systems to ensure security of all computerised notes and data.

Reminder/Recall System

At GP Leura we are committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception.

Your rights

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including The Medical Registration Board, AMA or Health Care Complaints Commission:

NSW Health Care Complaints Commission
Locked Bag 18
Strawberry Hills
NSW 2012

Phone: 02 9219 7444
Regional Freecall Number: 1800 043 159

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