Appointments:

Every effort will be made to
accommodate your preferred time.
Emergencies will always be given
priority and our reception staff will
attempt to contact you if there is any
unforeseen delay or your doctor has
been called away. Longer consultation
times are available, so please ask our
receptionists if you require some extra
time. This helps us stay on time so you
don’t have to wait. If you or a family
member requires an interpreter service,
we can organise this for you, please let
us know when you make the
appointment.

After hours care arrangements:

We provide 24 hour care for regular
patients with genuine after hour
emergencies. Please ring 0414 539 192
after hours.

Home Visits and Telephone Access:

Home visits are available for regular
patients whose condition prevents them
from attending the surgery. GP Leura
doctors may be contacted during normal
surgery hours. If the doctor is with a
patient a message will be taken and you
will be advised by the reception staff
when it is likely that the doctor will return
your call. Your call will always be put
through to the doctor in an emergency.

Fees and billing arrangements:

Fees are payable at the time of
consultation by cash, cheque,
Mastercard or Visa. The Standard
Consultation Fee is displayed in the
reception area of the surgery – detailed
fees are available for other services. If
you have any difficulty in paying our fees,
please discuss it with us.
GP Leura bulk bills pensioners,
Veterans, Health Care Card holders and
children under 16 years of age.

Reminder/Recall System:

At GP Leura we are committed to
preventive care. We may issue you with
a reminder notice from time to time
offering you preventive health services
appropriate to your care. If you do not
wish to be part of this system please let
us know at reception.

Management of your Personal Health
Information:

Your medical record is a confidential
document. It is the policy of this practice
to maintain security of personal health
information at all times and to ensure
that this information is only available to
authorised members of staff. We do not
pass on data to third parties. We
maintain systems to ensure security of all
computerised notes and data.

Results:

Your doctor will make arrangements for you to
return to obtain test results. It is important that
all patients know their test results and an
appointment should be made to obtain results
unless other arrangements have been made
with your doctor.

Health Assessments, Care Plans:

Health assessments and GP/Team care
management plans have been introduced
for people with chronic and complex
medical conditions.
If you are 75 years or older you are eligible
for an annual health assessment- please
make an appointment with our nurse for an
initial checkup and then a follow-up
appointment with your regular doctor.
GP and Team care Management Plans
involve your GP co-ordinating a
comprehensive plan for your health issues.
They involve at least 2 other health
professionals and potentially allow for
Medicare subsidized services for allied
health visits.
Patients who are aged 40-49 or who have
chronic heart conditions are eligible for
diabetes and heart related assessments.
All above services are bulk-billed.

Please note that the practice building
and grounds are a non smoking area.